Mobile Workforce & Operational Support (MWOS) Revamp
(MAQA and FP 2008 – 2009)
Replaced the existing MWOS system with an advanced and proven solution.
The existing MWOS system at HEC was reaching the end of its useful life; its old technology was insufficient for today’s high speed requirements. To increase efficiency, a number of component systems needed upgrading. The success of this project was crucial to the business continuity of the mobile workforce and operational support at HEC.
Qualicom deployed a team including business analysts, system analysts, usability specialists, and application architects to assist HEC in gathering and analyzing the requirements for the component systems being upgraded. We subsequently helped to define the technical architecture for, and implementing, these systems.
The new MWOS system is faster and more reliable than the previous system. Its upgraded component systems enable support to be handled more smoothly than before, allowing them to run at peak potential.
Specific functionality included: